Marlene is Amazing, knows what you want and pleases your hair desires. Just love her work, definitely recommending to everyone.
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Sammie is worth the long wait to get a hair appointment. I booked an appointment right after I got engaged and I was lucky to get an appointment 2 weeks before my wedding. She did an amazing job with my balayage and I have the most perfect ashy brown multidimensional highlights. This is honestly the prettiest my hair has ever been. So happy ☺️
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Review is solely for Marlene. I've had a standard blow out with her before, and it turned out great. I wish I had a better experience today though. I had an appointment booked via Booksy at 1:30pm for a Brazilian Blowout with Marlene. Knowing that I had to go pick up my son from school later, I gave myself a 1 hour cushion because sometimes there's a slight hold up at the salon. Upon my arrival at 1:30, Marlene was just still cutting another client's hair; however it looked like she was finishing up. After waiting about 15 minutes, I had informed Sammi that I had to go pickup my son later at 4:30pm. Sammi was completely understanding and made Marlene aware, who indicated that she could get me out of there by 4pm. Perfect! At about 2:00pm, Marlene was still working on her current client. Sammi had then reminded her that it was already 2, and I had to go pick up my son. Having a Brazilian blowout done before in the past, I know it sometimes takes about 2 hours and then some. Marlene would not be able to get me done and out by 4. Knowing this she asked if I wanted to reschedule. What a complete disappointment. As a full time working Mom and professional- time is extremely valuable. Not only did I wait in the salon for 30 minutes (past my appointment), I ended up having to leave without getting anything done. While I appreciate Marlene's careful attention to each client and making sure that they're 100% satisfied, what I would have appreciated more was if Marlene had been more considerate of her other clients as well, and not just the one sitting in her chair. Perhaps next time would be a better experience. Minus one star for making me wait 30 minutes, and another star for the lack of customer service.
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Marlene is so talented!! She’s truly a hair magician. She made sure she created exactly what I wanted, and she does it every time. I absolutely love her work and she makes me feel so comfortable when explaining what I want. She makes my hair goals a reality!
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Excellence, as always. Marlene has attention to detail, was sensitive to my needs~ and the pastel color came out fabulous. My hair feels like it’s in such an amazing state. Highly recommend! Thanks Marlene!!!
