Hair Therapy

Hi Marina, I’m truly sorry your experience wasn’t what you expected, but I do want to clarify a few things. On the day of your appointment, my young daughter had a serious asthma flare-up. As soon as I received the call from her sitter , I informed you immediately and told you I’d have to reschedule. Despite that, you chose to come in anyway, and I explained again in person that I had to leave and care for my child. While I understand you had other plans that day, my child’s health will always come first. I offered to reschedule you for the very next day, but you declined. As for your previous visit, I do apologize for any delay, but I always aim to give each client quality service — sometimes that takes a little extra time. I wish you the best finding a stylist who better fits your expectations, but please understand that emergencies happen, and respect goes both ways.