Hi Rebecca, Thank you for your feedback. I’m truly sorry that your experience with me didn’t meet your expectations. I want to again sincerely apologize for the delays and for the way your appointment unfolded. That’s not reflective of how I normally run my business or how I want my clients to feel. I appreciated the chance to speak with you privately and to hear that you were happy with your hair. I understand your decision not to return, and I respect it. Even so, I do wish the overall experience had left you with a better impression. I’m always working to grow and improve, and your feedback — while tough to receive — has been taken seriously. I genuinely thank you for your time and for giving my business a chance. Wishing you all the best, Rodrianna