Nail Me Right Nail Salon

Hi Samantha, Thank you for your feedback. We’re truly sorry to hear about your experience with the removal of your Gel-X extensions. As a small family-owned business, we take all concerns seriously and strive to provide every guest with excellent service. After receiving your review, I personally reached out to better understand what happened. It appears there was a miscommunication during the booking process—your appointment was scheduled as a regular gel removal, not an enhancement removal. Because of this, the from desk connected you with a technician on the service that was booked. We absolutely understand how frustrating this must have been and we sincerely apologize for the inconvenience caused. I appreciated having the opportunity to speak with you briefly, though I understand you were busy at the time. I’m still hopeful we can reconnect—I’d really like the chance to make this right. Thank you again for bringing this to our attention. We’re committed to learning from this and improving our communication to prevent similar issues in the future.

Dear Andra, Thank you for taking the time to leave a review. We truly value all client feedback as it helps us continue to improve our service and overall experience. We’d also like to take a moment to reflect on your visit. Your original booking was for a regular manicure and pedicure, for which we typically allocate about 1 hour and 45 minutes. At the time of your appointment, you requested an enhancement removal and upgraded your manicure to a dip powder service, which together required approximately an additional hour. While we did our best to accommodate these changes on short notice, we were also committed to honoring other scheduled appointments, which resulted in a longer wait time. We informed you of the delay and appreciate your understanding in choosing to proceed with the added services. That flexibility helped us serve you as best as we could under the circumstances. Going forward, we kindly ask that any additional services or changes be communicated at the time of booking. This will allow us to better manage time and ensure a smoother experience for you and all our clients. Thank you again for your feedback, and we hope to welcome you back soon!

Thank you for coming in William. We enjoyed having you and look forward to seeing you soon.

We hope you enjoyed our space & environment. We look forward to seeing you again!

Thank you for trusting us with your daughter work Eric. You were both a pleasure to have.

Hello Jessica, thank you for paying us a visit. We look forward to seeing you again. Keep in mind, we give you 10% of your next service if your refer a friend.

Thank you for stopping in. We look forward to seeing you next time your in the Midtown area

“Amazing Experience” is what we aim for. Thanks for visiting us!

Thank you for visiting us Camille! We hope NY is as good as a Gotham city as your city

Thanks for dropping in and paying us a visit

We look forward to seeing you soon

Thanks for paying us a visit Kat. We look forward to seeing you again

We enjoyed having you Patricia. We look forward to seeing you again