Hi Loronta, Thank you for your feedback. We’re truly sorry to hear that your experience did not meet your expectations — that is never the standard we aim for at Velour Men’s Spa. We want to clarify that when your originally requested therapist was unavailable, you were offered the option to choose another therapist so that your session could still be completed. You did receive your full massage service and left a tip afterward, but we understand that the mix-up may have still caused frustration, and we take that seriously. Your experience matters to us, and we would love the opportunity to speak with you directly and resolve this properly. Please give us a call at (404) 333-7119 so we can make this right. Thank you again for bringing this to our attention. — Velour Men’s Spa Management

Hi Amin. Due to the fact you were 20 mins late for your appointment, we had to give your slot to another client. If you decide to visit us again we will offer you a discount. At Velour, we take customer service very serious, and look forward to providing the type of experience you deserve

Hi Mr Marlon. I apologize for the mix up. Today we were not prepared for the extreme rush of clients and our systems essentially shut down. I would like to offer you a complimentary massage with elle on a day of your choosing. My name is Charm and im the owner. 708-265-0613 to reschedule your service. Thanks for visiting Velour Mens Spa.