**Update the owner personally called, he had left to get his kids from school and instructed the receptionist to do whatever was needed to make it rig...ht including a full refund and for some reason she took it upon herself to refuse and be rude. We are happy he took the time to call and make it right!
Felt like I needed to share my experience with potential customers at boutique nails in Trinity.
I'm officially 8 months pregnant today and I had been wanting to treat myself with going and getting my nails done at Boutique Nails. I've been a customer at this salon for years and went last Tuesday. I've had a few occasions where knicks happen. Not a big deal, accidents happen. Had a couple happen on my fingers this time around. It hurt but nothing that was causing any concern for it to be mentioned at the counter. It's happened before and I'm not the type of person to freak out over stuff like that. Over the next couple days it was swollen and a little red. Figured it was irritated from getting the knick from the tool. It hurt but I figured it would go away after a couple of days.
Today, it turned green. 🤢
Now I understand not every experience is going to be a bad one at this salon. I just expect that when a bad experience occurs they correct it. The problem isnt how my nails turned out, the problem is how my skin turned green and how it was handled by the manager of the salon. Hopefully this saves someone from being in the same position I'm in. I can't leave a review on their FB page, as it is disabled but this is a place I've recommended before and brought people to and want to warn others about.
Now, I'm super on top of cleaning my hands and everything because I don't want to contract anything that could potentially hurt or cause a problem. I've never had a situation where my skin has turned green. Which leads me to believe that they're not sterilizing their tools correctly, especially during Covid. It's gross. So I called the nail salon concerned.
Which the man asked me to come in so he could look at my nail. When I arrived I kept my voice low to not disturb any customers and told the lady at the counter what had happened. Where she advised me to put Neosporin on it and the best that they could do for me would be to discount my nails the next time I come in. I asked for a refund, with me being as far along as I am during my pregnancy I don't think I would like to take my business back to the place that caused a problem like this to occur on my finger. My thought process being if it happened this time it can happen again. I tipped the woman who did my nails in cash and would never ask for a tip to be returned- I work in the service industry.
She giggled at me and said it wouldn't be fair to the salon to give me a refund. She told me she picks at her cuticles and has had that happen and said that's what happens when you pick at your fingers. Which I explained to her I did no such thing and didn't appreciate her trying to say I picked at my nails and caused it. When what really happened was the tool got too close, made a cut and the bacteria from it spread to my finger.
The entire time I was kind, just concerned about my finger/the sterilization that they do. Again not one to make a scene. If I spend $50, not including the tip I gave the woman, I expect my nails to be to my liking without the fear of an infection starting on my finger. They showed no care, no apology, went immediately into blaming me and telling me what I was asking was unfair. I went in to have a clean and relaxing experience.
So now I'm taking it to social media to warn anyone else that if they choose to get their nails done at Boutique Nails, if a knick occurs make sure you clean your hands like crazy, tell them immediately or it's your fault if something shows up after a couple of days and not to expect them to care if it turns green.
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