Hi Sir Tarver, Thank you so much for your honest feedback—we truly appreciate your kind words about our service and team. We're very sorry to hear that the final result didn't meet your expectations once the product was washed out. Your experience matters to us, and it's clear we missed the mark in properly assessing and handling your hair type. We understand that every texture requires a unique approach, especially when it comes to precision and sectioning. This is something we take seriously, and your comments will help us improve. We'd love the opportunity to make this right—please reach out to us directly so we can discuss how to best do that. Thanks again for bringing this to our attention, and we hope to have the chance to restore your trust.

Hi Willie Thank you for taking the time to share your experience, and we sincerely apologize for the wait you encountered—especially after making the effort to come in during such rough weather. We understand how frustrating it is to have an appointment and still experience a delay. That’s not the standard we aim for, and we’re actively working on improving scheduling to better respect our clients’ time. Your feedback is heard and appreciated, and we’ll use it to ensure better communication and time management moving forward. We’d love the opportunity to make it right if you’re open to it. Thank you again for your honesty.