It’s unfortunate that this situation escalated just because you missed your appointment. It’s disappointing that you’re taking it out on me simply because I had to restrict your booking privileges based on the policies I have. You booked your first haircut and mentioned you’d definitely be back. The second time you came in, you even scheduled your next appointment in 2 weeks right after leaving my chair. Then suddenly, you missed your appointment and didn’t respond to my message. I only received a reply after I restricted your booking privileges. Now you’re upset because I decided not to let you book again. You're an adult, and accountability for your own actions is important.