J. Thomas Salon

Megan. I'm truly sorry we were not able to lift the box color out of your hair. I would ask again that you please read our conversations as they are written, I did not quote you that price, I told you that's what the cost would have likely for the picture your referenced. I quoted you $375 to $400. Then I reduced that further to fit your budget to $319 Here is the text I sent you. "Ok so Im this situation I charge clients for a root melt and full head of balayage and that will cover 4 to 5 hours if processing, of If your color ends up being super resistant and requiring more time, we will then switch to an hourly rate to finish the blondes. " you told me you didn't have much experience in salons, I told you that after several years of your hair being box colored dark brown that I cannot guarantee your hair will lift to "platinum " and that more than likely it would not. We did 8 hours the first time and It did not, I went on to comp you an additional 8 hours, because I want nothing more than for you to be happy with your hair. I do run over on clients often , it takes as long as it takes. Both times doing your hair, 4 other people politely moved so I could continue working on you.

Thank you, Darby! It was my pleasure and I agree, that is exactly what it's about, not trying to change people into someone else, rather, helping their own star shine as brightly as possible. Like a reminder of how beautiful you already are!!!