Hair Fetish Couture

Thank you, glad you enjoyed it

Greetings Mrs.Garland, I hope this finds you well. I'm Gina, aka Gigi. The owner of Hair Fetish Couture. I am writing in response to your review. I was taken aback when I saw this. I have been a licensed master cosmetologist for over 30 years and a salon owner for 28 years. My staff and I pride ourselves in customer services first and foremost. I nor my staff would not show up on time for our customers who pay for a service online. I actually remember the day in question. Because you were scheduled to see me that day and I was there at 8:50 a.m. After researching your appointment itinerary. I think you may have overlooked your appointment. You had changed your appointment. It was originally scheduled for 8 a.m., and you yourself went online and rescheduled it to 9 a.m. I have the scheduled appointments that were emailed to me. I wish I could post them here. However, I will email them both directly to you. I do understand that things happen. However, this was not an error on my behalf. The salon was open from 9 a.m. to 6 p.m. , which was passed our normal business hours on Saturday. When you receive the emails for review. I"d greatly appreciate it if you would rescinde the 1 star review and remarks that you made on our platform with Booksy. My staff and I work very hard to keep good reviews. As you know how that can affect one's business. If you have any questions or concerns, feel free to reach out to me via email or salon number. Kind Regards

Tiana, Thank youIt was my pleasure to meet and service you. Happy you were happy with your service. Don't forget you need to hydrate and trim your ends on your next visit. Look forward to see you again soon!

Latrece Thank you so much for your kind words. It makes my heart smile to know you feel at home and in trusting your crown with us at Hair Fetish Couture. It is always a pleasure to see and service you

Awh, thank you, Jawanda. I'm so happy you are pleased with your hair. You stayed the course and did your part, and I did mine. It's a working relationship, and together ❤️ we've achieved an awesome outcome. It is always a pleasure to service you. 😀

Thank you for your review Kayla. It was a pleasure to meet you. I'm sorry you were not pleased with your hair service. As I silk press hair all the time. I have never had any complaints. However, we did discuss the condition your hair was in. It was very dry and breakage was sporadically every where through out your hair the porosity was very porous. I did express to you that it needed to be treated. One shampoo and flat iron does not fix years of abuse. There was no treatments given at your service. Perhaps you are use to going to Deminican salons, where they use excessive heat to straighten hair. That is not what we offer at this salon. However I would love to offer / show you what we can do as far as getting your hair in a healthy state. Which does take effort on your part to do a 6 week routine. To treat the hair from internally out. Feel free to reach out if it is something your interested in. If not I wish you well in your hair journey Gigi

Thank you so much. It was a pleasure meeting with your sister

It was my pleasure to sevice you. Thank you for your patience and understanding. As we were returning from travel from the holidays. It was a schedule error on my behalf, that allowed bookings on the wrong day. I was so happy we were able to get you in and get you serviced fir you Birthday celebration. I hope you had an Awesome time! BTW, thank you again for the mice Tip. We look forward to seeing you again soon. Happy New Year!

Thank you Leno, its always a pleasure to see you.

Thank you Diana, You make my work look good! It's always a pleasure seeing you. Natural Short Hair is just as easy as long hair

Thank you Mrs. Brenda, it is always a pleasure to do your hair 😊