I appreciate your feedback and I'm sorry your experience didn't meet expectations. This weekend was back-to-school, which is one of the busiest times of the year, and many parents were bringing in kids who hadn't had a cut all summer. This can sometimes cause delays, especially with younger clients who need extra time in the chair. Rather than cancel your appointment, I offered the option for another barber to take care of you right away so you didn't have to wait much longer. I understand you booked with me specifically and I regret I couldn't personally complete your service that day. I'll continue working on improving communication during busy periods so situations like this are handled more smoothly. Thank you for visiting and I wish you all the best moving forward.