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Thank you for sharing your feedback. We’d like to clarify a few important details for accuracy. During your head check, our clinician did find five nits and explained that this meant a lice removal appointment was recommended. We then helped schedule you for our next available opening on Wednesday at 11:15 a.m., as per our policy for whenever we do identify a positive lice case. It’s not uncommon for additional nits to be found later, as lice removal was still needed. This is consistent with what we shared during your visit. Upon further investigation, it seems you cancelled your scheduled lice removal appointment on August 26 at 3:40 p.m. Our goal is always to provide families with clear, accurate information and thorough treatment options so they can move forward with confidence. Please feel free to reach out to us, we would be happy to answer any question or provide further clarification. Thanks! - The Minnesota Lice Lady Team


