Jordan Photography

Thank you for taking the time to share your experience. I am deeply sorry for the disappointment and frustration you encountered during your visit, especially after being a loyal customer for nearly 15 years. Your feedback highlights areas where we fell short, and I want to sincerely apologize for the issues you faced. The challenges you described, from the check-in confusion to the rushed photos and difficulty with our payment system, are not the experiences we strive to provide. On December 23rd, our busiest day of the season, several factors compounded the chaos, including unexpected technical difficulties with our credit card processor and being short-staffed due to the timing so close to the holidays. That said, these are explanations, not excuses, and I regret how these issues affected your visit. I’m especially sorry to hear about the behavior of our staff. Politeness and attentiveness are non-negotiable, and it’s clear we missed the mark. The inconvenience with finding a restroom and your concerns about the payment process was completely unacceptable, and I understand how frustrating this must have been with a toddler in tow. Thank you for giving us the chance to learn and grow from this. Warm regards, Jordan Photography

Hi Allie, Thank you for sharing your feedback. I’m truly sorry that your experience this year didn’t meet your expectations. We understand how challenging it can be when little ones aren’t in the mood, and it’s never our intention to add to anyone’s stress. I also want to apologize if you felt any frustration from our team during your session. That’s not the experience we aim to provide, and I’ll be addressing this with our staff to ensure every family feels supported, no matter how the session unfolds. To clarify, our sessions are scheduled for 3-5 minutes per family, as noted in the booking process and confirmation messages. On the day of your visit, we were booked solid with appointments every 5 minutes, which may have contributed to the feeling of being rushed. That said, we could have done a better job making you feel valued, and I’m sorry we fell short. We truly appreciate your loyalty over the years and hope we can provide a better experience for you and your family in the future. Please feel free to reach out directly if there’s anything we can do to make it right. Warm regards, Jordan Photography