Loc’d In Hair Design

Hi Nikki, To clarify, during our consultation you said you had around 150 locs — which is a manageable amount for a standard retwist. When you arrived, I discovered you actually had micro locs, with over 250. That’s a completely different service I do not offer, as it typically requires a full day or more to complete. Even though that wasn’t disclosed, I still came in an hour early to start your hair and ended up spending 7 hours on it. I even canceled a booked 1PM client to try and complete as much as I could because I understood you had traveled and it was your birthday. After realizing I’d need another 8 hours to finish your hair, I let you know I couldn’t continue due to upcoming travel and the time I had already sacrificed. I reached out and asked what you felt would be fair, but when you requested a $100 refund after I had already spent nearly a full workday on your hair — using my time, energy, and product — that felt extremely unfair to me. I did not ignore you intentionally — I had left for vacation and just recently returned. This situation could’ve been avoided if I’d been given accurate information from the start. I always do my best to be accommodating, but I also have to protect my time and business.