We apologize I was 10 min late due to traffic ⛔. According to salon Staff client was in a hurry

Dear Judy, We’re truly sorry to hear about your recent visit and that it didn’t meet your expectations. Please accept our sincerest apologies for the discomfort you experienced during the wash and the confusion surrounding your appointment with Jurie. While our team often works together to ensure efficiency, we completely understand your concern, especially when you've booked specifically with a particular stylist. You have every right to expect a seamless, professional experience. At Highlights Hair Studio, we deeply value our clients as part of our salon family. Your comfort and satisfaction are our top priorities, and we want you to always feel welcome to speak up during your appointment if something isn’t feeling right. It’s important to us that any concerns are addressed immediately, so your booked stylist can be made aware and resolve the issue on the spot — ensuring you leave feeling beautiful, confident, and well looked after. In this case, one of our apprentices was involved, and unfortunately, a mistake occurred at the wash basin. We’ve taken the matter up with the apprentice and will use it as a learning moment, so they can grow into providing the same level of care and service that our senior stylists, like Jurie and Chantel, are known for. Should you ever choose to return, we would be grateful for the opportunity to make things right and give you the experience you truly deserve. Warm regards, Highlights Hair Studio

Thank you for being my long time supporter you are the Hart of my job!!! ❤️

Just to say thank you 🙏 you have the most amazing hair!!!!