Hi there! Thank you for reaching out to us. We sincerely regret to hear about your concerns regarding your recent treatments. As a reminder, your appointment was scheduled for 9 AM. During your consultation, we informed you that while HVR can be uncomfortable, you chose to proceed based on the expected results. Initially, you expressed satisfaction after the treatment. However, we received your feedback later that evening around 11:30 PM. We also requested that you attend an assessment to discuss your experience, as this situation is unprecedented with a brow lamination and has never happened before.Unfortunately, you declined the opportunity for this follow-up. According to our terms and conditions, an assessment is necessary to evaluate the situation, especially given the significant time lapse since your treatment. Additionally, we addressed our no-refund policy prior to your treatment. You completed the payment with full awareness of our policies and the indemnity form that was signed. We understand your dissatisfaction and would like to extend an invitation for an assessment to better understand what may have gone wrong. Thank you again for your feedback and we hope you have a lovely day Best Regards