Dear Shagun, We’re truly sorry to hear that your experience did not meet your expectations. Our nail technician never intended to be rude — she only speaks Spanish and, unfortunately, couldn’t communicate in English, which may have led to some misunderstanding. On the day of your appointment, the original booking was for an eyelash service only, but you kindly requested to add a manicure as well. Our technician stayed over an hour after her shift to complete both services and did her best to meet your request. We genuinely appreciate your feedback and will continue working to improve our communication and service quality. We hope to have the opportunity to welcome you again for a better experience.