Beauty Shack

Thank you for your feedback. I’m so sorry to hear that you were disappointed with your treatment. I only ever want people to experience the best from me & my business. Unfortunately if I’m not made aware of any issues at the time, I can’t rectify them & I was under the impression everything was okay. I can’t see any reason as to why the water temperature would have been fluctuating & I can only apologise for this. I will keep a closer eye on this going forward. I do always have the heating on in the colder months and provide a warm blanket for clients but going forward I will make sure I check personal preferences to make sure each client is comfortable & warm throughout their treatment. No conditioner was applied to your scalp, but it may have been greasy due to the oil put in your hair prior to your head steam. I do another shampoo after the head steam but it mustn’t have been as effective as usual & that is something I will rectify going forward. I appreciate you taking the time to leave me some constructive feedback & it was a pleasure meeting you. Abby ☺️