Pink Cloud Studio

Saying I took long to reply isn’t accurate. I responded as soon as I saw your message (around an hour later as it was Easter and I was out) and immediately offered two resolutions: a full fix or a partial refund. I have ss of you asking about coming in for a fix/refund, then not responding and instead leaving a negative review. You complained on Easter Sunday and I still offered to fix them that same day, even while I was with family, and made it clear I would accommodate you any day. This has now been turned into an inconvenience, despite you initially asking to come in. You then ignored my messages and left a review without giving me the chance to resolve it, using it as a weapon to threaten which feels unfair. Then editing it constantly just feels like harrassment You also stated you’ve “never experienced this before”, which contradicts what you told me in the salon about your lashes not lasting, which is why I suggested it may be aftercare or sleeping position. If this was an application issue, both eyes would be affected, not just one. With 4–5 years experience, I can confidently say this isn’t consistent with application faults. I’m fully booked weekly and rarely experience this. On the rare occasions it happens, it’s usually down to aftercare it’s simply the law of averages when doing lashes full time. Regardless, I still offered to fix it or provide a partial refund

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