Stacey Mansell - The Brow Specialist

Hi Gemma, I’m very sorry you are unhappy with my customer service and parking. I had previously explained that parking was reserved for the other business workers and that road parking along Great Western Road was the cheapest, which is right opposite Pullman Court. My address does state that I’m in ProSkin Uk where I rent a room, I can appreciate walking to the appointment and paying for parking can be a reservation especially for a short time or on a timescale. I thought I was helping and offering a small solution by saying that for the patch test rather than pay for parking, it would be fine to just park outside unit 2 as a patch takes a couple of minutes. I apologise for this confusion, this was an error on my part because I was with a client and do not deem it professional to answer my phone whilst with them in a treatment. I was able to answer the second time where I apologised for any inconvenience caused and advised that I was in the clinic Thursday, Friday and Saturday where you could pop in for a patch test. I’m sorry these days aren’t convenient for you. There is a 48hr cancellation policy in place, however, your appointment was due on Tuesday so you are well within that timescale and will not be charged. Your message stated that you couldn’t come in for a patch test, therefore needed to cancel your appointment which you’re able to carry out on the online booking system.