Peaky Blenders

Thank you for sharing your feedback, and I want to sincerely apologize for the experience you had during your visit. We always aim to provide the best service, and it’s clear we didn’t meet your expectations this time. I’d like to provide some context to better address your concerns. You initially had an appointment for 4:50 PM, which was canceled last minute and later rebooked for 5:20 PM. Unfortunately, you arrived at 5:40 PM, which caused delays and inconvenienced other clients, including one scheduled for 6:00 PM. Despite this, I made sure to spend extra time on your haircut to ensure it was done properly, even though it impacted the next appointment. Regarding the stickiness on the top part of your hair, I completely understand how this made the haircut more challenging. Even after dampening your hair, the residue remained, which made scissor cutting difficult due to the knots and stickiness. As for the length, I showed you the amount I planned to cut, and you agreed to it at the time. However, I apologize if there was any miscommunication or if the result wasn’t what you envisioned. Your feedback is incredibly important to us, and we’re committed to improving so that no one else has a similar experience. If you’re willing, we’d love the opportunity to make this right for you. Please reach out to us directly, and we’ll do everything we can to ensure you leave satisfied. Warm regards, Sam @ Peaky Blenders