Iconic Cuts Ltd

First of all , we respect the bookings , but sometimes delays occur. As Bogdan was delayed 10 minutes because his previous customer booked a different service than he had , another barber invited you on his chair to avoid disappointment and you accepted without any problem. You could easily refuse the barber and wait for Bogdan , but in this case I bet you would have complained about the delay . Second , if you see customers waiting it doesn’t mean that we are short staffed, it means that we have loads of nice loyal customers who are happy to wait for our services. If the receptionist ask the barber how long until he finishes, doesn’t mean that we put pressure on barbers, it’s called time management . When you left you told the receptionist that you’re not happy with the fact that another barber provided the service but happy with the haircut … if you really wanted Bogdan to provide the service you could have told us from the beginning, but it’s easier to write bad reviews .

Hi , many thanks for your feedback and we are looking forward to see you again soon . But why 4 stars , let me know please if anything was wrong , so we can make sure we fixing the issue for your next visit . Have a nice day !!