Hi Kira, Thank you so much for your lovely words — this truly means a lot to me and the whole team. We’re so happy to hear that you feel relaxed, cared for, and confident in our therapists each visit. Providing a calm, friendly, and professional experience is exactly what we strive for, so it’s wonderful to know that comes across. We really appreciate your continued support and can’t wait to welcome you back soon! Warmest wishes, Michelle & the team at Michelle Walker Beauty 💕

Hi Hope, Thank you for taking the time to share your feedback. I’m genuinely sorry your experience didn’t meet expectations. After reviewing your booking, it appears the appointment was moved from my column to another therapist — this should have been communicated by email, and I’ll ensure the process is clearer going forward. Our therapists are fully qualified and continue to develop their skills with my supervision, and I always encourage clients to raise any concerns during their visit so we can make adjustments right away. As discussed privately, I’ve offered a partial refund and will also review our communication procedures to prevent any future misunderstandings. Wishing you a lovely holiday and thank you again for helping us improve. — Michelle, Owner