Hi Joan....you were 6 minutes late for appointment so roan had to take another haircut as we didn't know if you were going to turn up....and if he starts 1 haircut late it's a domino effect the rest of his haircuts are late....roan did his best by fitting you in after that haircut in between his appointments.....I see in your reply you have said we changed your appointment time, your appointment time was changed by 5 minutes to 1:20 from 1: 15,