Ice Beauty Studios

Thank you for taking the time to share your feedback with me. I sincerely apologize for the inconvenience and disappointment you experienced. I value your input and would like to address the issues you mentioned. I'm surprised that you're not satisfied with your hair when I consistently asked if you liked it or needed any changes and you reinsured me that you did like it. The styles original price started at $95, you chose to add braiding hair to the service which was an extra $35. At the beginning of your service you came in with your hair not detangled or combed out from your pervious hairstyle which added a $35 detangling fee that was mentioned in your appointment prior to booking & totaled your appointment to $165. Which also added additional time to the appointment. The frizziness of the hair came from the added hair that you suggested to bring in and the hair was "Spring Afro Twist" The hair is naturally kinky & frizzy and you wanted me to provide you more of a natural braid type of look. Before leaving I always ask all my clients are they satisfied with their hair or need any changes and you told me that you liked it and didn't need any changes. I apologize that I didn't meet your expectations.

Thank you so much! I'm glad you love them😊