Good morning, Evan. I truly apologize for the inconvenience you experienced. That day I was running behind schedule due to my sister’s funeral, which understandably set things back more than expected. When you told me you couldn’t wait, I assured you I would reach out to reschedule, which I did. I offered a complimentary service to make up for the situation, and you responded positively about rescheduling through Booksy. I didn’t get a chance to reply right away because I was at church and had a busy workday afterward, not a day off. You were also welcome to book your free appointment directly through the app at your convenience, but it seems that didn’t happen. I value every client and always aim to provide the best service possible, even when unforeseen circumstances arise. I hope we can reconnect soon so I can make this right in person.