Hi Megan, I’m really sorry to read this. I did try to resolve things for you by offering multiple appointment options, opening extra availability, and even giving you a complimentary full set as a goodwill gesture. Unfortunately, evening appointments are in very high demand and most of my regular clients book them months in advance, which made it tricky to get you straight in. I completely understand this was frustrating, but I did my best to find times that worked but the times unfortunately didn't fit around your schedule. I always want my clients to feel looked after, and I’m sorry this didn’t work out how either of us had hoped. The offer of your complimentary set is still there if you’d like to rebook in the future. Jade 💕