Hi Melissa, Thank you for your feedback. I’m truly sorry to hear that you were unwell, and I hope you're feeling much better now. I really do appreciate the loyalty you've shown over the years and the flexibility you've given in the past. Please understand that my cancellation policy, which is clearly stated at the time of booking, is in place to protect my time and business, especially with short-notice cancellations. While I understand that illness is sometimes unavoidable, the policy has to be applied fairly to all clients to ensure consistency. That said, I genuinely regret that this has affected your experience so negatively, and I do hope you’ll reconsider returning in the future. My door is always open should you wish to reach out directly to discuss things further. Warm regards, Nikola