Nailcultuur

Hello Evania,  Thank you for sharing your feedback. I apologize for any disappointment with your appointment. My goal is always to provide a high quality and attentive service. Regarding the Gel-X application, I adjusted your hand position multiple times to avoid flooding at the cuticles, I noticed your hands shifted back, causing overflow. I tried to clear these areas and apologize if this wasn’t fully effective. I also regret any discomfort caused from the small cut during cuticle trimming, although I aim not to cut any part that is not needed, sometimes these things do happen. However, I do apologise for any discomfort this may have caused you. The slight adjustment made to the direction of your nail was intended to create a straight look, given that sometimes there are natural bends. I also understand you had hoped for a more opaque finish; had I known, I would have shared that Gel-X can be more translucent and recommended a different service. You asked for additional layers, I advised against it as it can result in a bulkier look, however, leaving the decision up to you. During your appointment, you mentioned being happy with the time and care I took, so the review was unexpected. Clear communication is important to me, as I aim to address any concerns during or after appointments. I will be happy to honor my 7-day guarantee and make any needed adjustments. Please let me know if you’d like to schedule this—I’d love the opportunity to address your concerns directly.

Hi Shani, it was lovely to meet you. I’m glad your expectations were met and I look forward to your next appointment 🥰

Hi Kara, thank you so much for leaving feedback. I truly enjoy doing your nails and the hilarious chats 💕

Hi Dina, thank you for leaving feedback. I look forward to your next appointment 🥰🥰

Hi Petrina, thank you for leaving positive feedback, it’s appreciated very much! Looking forward to your next design choice 🫶🏽