The Avenue

Afternoon Dima, We’re sorry to hear this is how you felt about your experience. We understand some concerns aren’t raised at the time, but we always encourage it so we can resolve things immediately. We take pride in our customer service, standards of cutting, and hygiene. There is no excuse if this fell short. We are a busy shop (around 45 haircuts a day), with daily cleaning and a professional deep clean each weekend. As your appointment was during a peak period, we apologise if standards were not met and will address this. Regarding your haircut, we operate a tiered pricing system. You were booked with a junior barber, which is reflected in the £24 price. Our junior staff follow structured weekly training to progress to senior level. We’d like to offer you a complimentary haircut with one of our senior barbers so you can experience the level reflected in our 200+ 5-star reviews. Our booking system includes a no-show policy agreed to at booking, which states a 50% charge if cancelled within 24 hours or missed. This is also confirmed by email and states we are a cash business. We apologise for any confusion. The hair wash issue was our error. Our junior barber misunderstood that the basin is reserved for hair systems services. We also currently do not offer wash and cut services due to time constraints, and we apologise for this. Thank you for your feedback—it helps us improve. Please contact us on 01892 459760 so we can resolve this for you. The Avenue team.