First and foremost, I would like to clarify that you were not my client for 12 years , but for a significantly shorter period of time. You were fully informed of the salon’s terms and conditions and were aware that repeated no-show appointments would result in consequences. As your last two appointments were missed consecutively, I was left with no alternative but to remove you from my client list. All no-show records are easily accessible on your Booksy profile and you have them a few more. Furthermore, it is you who struggles with self-control and the statements you direct towards others. The claim that you heard any of these matters from me is entirely false. There is clear evidence in the form of a several-minute recording taken inside the salon, in which your aggressive behaviour towards me is plainly visible. Additionally, I do not understand why your partner decided to contact mine, as neither of them is involved in this matter in any capacity. I genuinely cannot comprehend the reasoning or intention behind such an action.