Hi Selfcare, We’re really sorry to hear you weren’t happy with your recent experience. We always want our clients to leave feeling satisfied, so it’s disappointing to read this. To clarify, the price quoted of £17 is for a standard men’s cut. Your son received a full scissor cut, which is a different service listed on our menu at £20. This is why the total was higher than expected. Regarding products, we want to assure you that our shop is fully stocked with a wide range suitable for all hair types, so we’re very sorry if it felt otherwise during your visit. As a gesture of goodwill, we’d love the opportunity to make this right. If you could reach out to us via our Instagram page, one of the owners will personally provide your son with a free haircut. Thank you for your feedback — it helps us improve. — S3CTION BARBERS