The Fade Factory Aberdeen - Male Image

Thank you for your honest feedback—it means a lot to us. We’re truly sorry your visit didn’t feel as warm as it should have. That’s never the experience we want to deliver. Just to give some context, the barber you saw that day was dealing with a strong allergic reaction. He still chose to come in rather than cancel last minute out of respect for our clients’ time. His priority was delivering a quality haircut, but we understand this may have affected the usual friendly energy we’re known for. Regarding the Romanian conversation—it was simply a quick exchange with a client more comfortable in that language. We understand how that could feel off-putting and have reminded the team to always default to English when others are around. The team recalls greeting you on arrival and picking up that you may have preferred some quiet, so they aimed to give you space. If that came across as distant, we apologise—we always try to read the room, but clearly missed the mark this time. We truly value you and your boys, and we’d love the chance to give you the warm, welcoming experience we’re proud of. Warm regards,