CocosDiamond

Dear Lorraine We would like to clarify the situation mentioned in your review. Because we can see you keep editing every day your review .You came to the salon for a bleaching and toning service, but during the process, you received an urgent call and asked us to speed things up. We explained that we couldn’t keep the bleach on your hair for the recommended time because of your need to leave quickly. However, we toned your hair to neutralize the yellow, which resulted in a temporary lighter, purple -blue tone. Although you left the salon satisfied, the next day you left a negative review without contacting us first to address the issue. We remind you that we offered to redo the service for free, and the review could have been updated based on the new result. Instead, you chose to go to another salon and are now requesting a refund. We believe it’s unfair to request a refund without giving us the chance to correct the service. We also have video and photos showing your hair looking good when you left and that you appeared satisfied with the result. We were open to resolving the matter with you, but we cannot offer a refund for a properly performed service. Thank you for your understanding.

Thank you, Olivia! We're so happy you loved your haircut and look forward to welcoming you back soon!

Thank you for your kind words, Dana! We're delighted to hear that you're happy with our services and that your hair looks great. We can't wait to see you again!

Thank you so much for your wonderful feedback! We're glad you enjoyed the hair straightening treatment and your visit to our salon. Looking forward to seeing you again!

Thank you, Victoria! We're thrilled that you're loving your hair and feeling more confident. Your recommendation means a lot to us!

Thank you for your lovely review, Zinuta! We're happy you enjoyed your experience and the hair procedure. We hope to see you again soon!

Hello, We are sorry for the unexpected situation. We have proof that this appointment was not processed by our system, possibly due to technical issues, which is why we did not receive your appointment on our email. We have clear evidence and can demonstrate what we had scheduled on that date and time. You received an appointment confirmation from the system, which is automated and not handled manually by us, so this could have been a technical error. Additionally, the salon was not scheduled to be open on that day, so it’s logical to wonder how you could find someone there. I am sure that if we had provided you with a service, you wouldn’t have left a positive review on our page, but because of this situation, you quickly found the time to write a negative one. We spoke with you on the phone that day and explained the unpleasant situation from both perspectives. We truly did not receive your appointment through the system. However, to be kind and accommodating, we kindly ask if you could edit your review. We apologize and invite you for a free wash and blow dry as soon as possible. Thank you for your understanding.

Thankyou really appreciate 🤩

Thankyou very much for this review really appreciate it 🙏