City Garden SPA by L'Occitane

It was brought to my attention that your recent experience with City Garden SPA by L’Occitane did not meet your expectations. As SPA manager, my highest priority is the satisfaction of our Guests and it concerns me that at some point of your visit our standards and procedures failed. This is why in the first place I would like to genuinely apologize for any type of inconvenience that happened to you during the visit. I am fully aware that the situation that have occurred before the reservation – not answering on your question regarding additional facilities while seeing the swimming pool photos in the gallery – had an enormous impact on your perception of the reservation. I’ll do my best to clarify this in the treatment description. While I fully understand your concern with the above situation, please allow me to briefly explain the time of the massage – it started 15 minutes before your reservation schedule, so it finished 15 minutes before scheduled time – but it still lasted 90 minutes. I remain available for any assistance you may require in the matter of this situation and your further reservations at City Garden SPA by L’Occitane.