Reserve with Google FAQ: Everything you need to know about bookings with Google and Booksy

Have specific questions on how Reserve with Google and Booksy can work for you? See if your question is addressed in our Reserve with Google FAQ, or contact us at support@booksy.com. From there, you can try out Reserve with Google yourself through Booksy.

1. What exactly is the Reserve with Google program?
2. How does the Reserve with Google process work?
3. What should I do to have my business listed in Reserve with Google?
4. I don't have Booksy. How can I use this program?
5. Is this available outside of the U.S.?
6. What types of services/industries does Reserve with Google support?
7. What are the Service Requirements?
8. I am not interested in using Reserve with Google - can I opt out?
9. How can clients find my services?
10. If a client books through Reserve with Google, will they get booking notifications?
11. Can clients pay through Reserve with Google?
12. Is there a possibility of scheduling conflicts if both Booksy and Reserve with Google are available?
13. Does Google have access to my other bookings and client profiles?
14. What other information does Google have access to?
15. Reserve with Google FAQ for clients

What exactly is the Reserve with Google program?

Reserve with Google is an exciting new search-to-booking option available to Booksy businesses through Booksy’s partnership with Google. It allows potential clients to discover Booksy businesses and book their services through Google Search, Google Maps, and the Reserve with Google website.

How does the Reserve with Google process work?

Reserve with Google makes it faster and easier for clients to discover and book with a business. When a potential client searches for service providers in the area, the Booksy business and appointment availability appear on the search result screen. From here, the client can select the service, time and staff member, then book the appointment directly from the business listing. The client then enters their name, phone number and email address to finalize the booking. Once the appointment has been scheduled, it behaves just like a normal Booksy booking. The appointment is automatically added to your Booksy calendar and the client’s information is added to your database. This means that you can modify the appointment as needed, send message blasts to the client and utilize any of the other functionalities Booksy has to offer.

What should I do to have my business listed in Reserve with Google?

1. If you are a health or beauty provider in the U.S. and would like to be eligible to use Reserve with Google, you can make sure you meet the eligibility requirements by using the steps provided:
2. Your business must be listed with Google. You can sign up for Google My Business Account at https://www.google.com/business/.
3. You must have an active Booksy subscription. To set up a new Booksy account, download the app or go to biz.booksy.com. If you need to reactivate your subscription, please use the Help button in your account or call (206) 735-3553.
4. Once active, the business information in Booksy (e.g. address, phone number, etc.) must match your business information in your Google My Business Account. To update this information in Booksy, go to More > Business Profile > Company Info.
5. You need to have automatic confirmation turned on for bookings from clients. To do this, go to More > Settings > Booking Settings, and make sure that "Bookings are automatically confirmed" is enabled.
6. You must provide at least one service that meets Google’s Service Requirements, listed here.

Once you meet all of the requirements, you can expect to see your business listed in 1-2 business days. For our launch, all businesses which meet these requirements will be automatically included in the Reserve with Google program.

I do not use Booksy and my current booking method does not offer Reserve with Google. How can I use this program?

We’d love to get you started with Booksy so that you can take advantage of this remarkable service along with all of the other services we have to offer! For more information, you can contact us at: 

• support@booksy.com
• (206) 735-3553

Or download the app to start immediately. Either way, our customer service team will walk you through the entire process, help you transition to our booking system and show you how to make the most of Booksy for your business.

Is this available outside of the U.S.?

At this time, Reserve with Google is available to businesses within the United States and a host of other countries across the globe. To view the list of the countries where Reserve with Google is available, take a look at the following website: supported countries.

What types of services/industries does Reserve with Google support?

Reserve with Google can support most appointment-based services in the health and beauty industries, including: 

1. Hair
2. Cosmetology
3. Nails
4. Fitness Classes and Personal Training
5. Massage
6. Tattoos

Reserve with Google may also be able to support other appointment-based industries, but these industries must have services which match the service types already listed in Google.

What are the Service Requirements?

To be visible on Reserve with Google, services or classes must: 

• Be visible on your Booksy Business Profile
• Allow clients to schedule appointments from your Booksy website
• Not require a credit card to book

To modify the settings of individual services, please go to More > Business Profile > Services and click on the service you would like to update.

I am not interested in using Reserve with Google - can I opt out?

Of course. While we believe that this service has the potential to improve your business performance and increase bookings, your preferences come first. To opt out, simply contact us using the Help button in your account or write an email to support@booksy.com If you have listed your business as private in Booksy, you are automatically opted-out of the program to maintain your existing privacy settings and no further action is needed. If you have a private Booksy account but would like to be listed in Reserve with Google, please use the contact information listed above. Please note that any changes to your information or status on Reserve with Google can take up to 1-2 business days.

How can clients find my services?

The search results are based on how closely your services and descriptions match the terms being searched. To increase your chances of being discovered, please use clear and concise language to describe your services and avoid typos. To modify individual services, go to More> Business Profile> Services and click on the service you would like to update.

If a client books through Reserve with Google, will they get booking notifications?

Absolutely! No matter how clients book, they will receive a booking confirmation, an appointment reminder and a request to leave feedback after the appointment. Plus, if you make changes to the appointment on your end, Booksy still makes sure the client is notified.

Can clients pay through Reserve with Google?

At this time, Reserve with Google is not handling Booksy payments. However, you can use your Booksy checkout process to collect payment as you normally would, including Pay by App.

Is there a possibility of scheduling conflicts if both Booksy and Reserve with Google are available?

No, it is not possible to overbook. Whether a client books through Booksy or Reserve with Google, the appointment is automatically added to your Booksy calendar. Neither Booksy nor Google allows clients to book times that are unavailable or fully booked.

Does Google have access to my other bookings and client profiles?

No. Google only has access to information on bookings made through their site.

What other information does Google have access to?

The only information Google needs is your business information, services and prices for your business listing and whether or not a specific time is available for booking.

I booked an appointment through Google, but when I showed up at the business, they couldn’t find my reservation. Who should I contact?

We are sorry this happened. To solve this issue or for questions related to the functionality of Google bookings, please contact Google at reserve-support@google.com.

I need to change my appointment. How can I cancel or reschedule?

If you already have Booksy, the booking will be added to your account. This means you can make changes as you would for any Booksy booking. If you don't have Booksy, just set up an account using the same email address you used for Reserve with Google. From there, we will connect you with your RwG bookings and you will be then be able to make the changes from your Booksy account.

Can I pay for my appointment through Reserve with Google?

At this time, Reserve with Google is not handling Booksy payments. Please speak with your service provider to determine what methods of payment are available to you.

Ready to see what Reserve with Google and Booksy can do for you?