Of course. You can set different working hours for every staff member associated with your account.

If a staff member works the same days and times every week (e.g. every Monday the employee works between 9 AM and 3 PM, and every Tuesday between 1 PM and 8 PM, etc), then these working hours can be set automatically under Staff Management & Resources.

To add more variation to their working hours, visit the Calendar to "block" specific hours when the staff member is unavailable. To do so, add a "Time Reservation" with all appropriate details.

By defining working hours for staff members, customers will be able to see and select their appointments based on who is available.

Yes. As the owner of the Booksy account, you can invite staff to download the app on their mobile device. With the app, they can manage appointments, access client details, view their calendar, checkout clients, and more. All from the palm of their hand.

You decide who has access to the Checkout features by assigning different access levels to staff members. Staff members at the Staffer or Reception level will only have access to the checkout process, and will not be able to view POS statistics, inventory, or settings. For extra security, always remember to use Reception Mode for shared devices.

Yes, you can assign each employee either to specific services or all the services your business offers. To make changes, go to the Staff Management & Resources settings. 

Here you can:

• Add or remove a staff member
• Assign a staff member to chosen services
• Input their time off
• See appointments and commissions assigned to a specific employee
• Assign staff specific working hours, if they differ from the working hours of your business. It is important to check these times for each staff member, as it will determine when they are available for appointments.

Booksy Boost is our unique marketing toolkit designed to keep your calendar full. Boost raises your search ranking in the Marketplace, and gives you more visibility on the Booksy platform. Learn more about how Boost keeps your calendar full.

There is no monthly fee to use Boost. Instead, whenever we find a new client for you, you pay a one-time commission fee on their first visit. For any appointments that client makes with you after that, you keep 100%. The tip, of course, is always 100% yours.

Minimum Boost Fee - There is a minimum commission fee of $10 for free services* or for services where 30% of the service’s price is less than $10. 

*If a free service is booked with a priced service where the commission for the priced service is $10 or more, the minimum commission fee will not be applied to the free service.

Maximum Boost Fee - The maximum commission fee for a client’s first visit is $100. We will never take more than that. 

What if a client books an appointment with more than one service?
If their first visit consists of several services, we calculate the commission by adding up the commissions calculated for each booking separately.

Let's have a look at a few examples:

• $0 free consultation = $10 (minimum commission fee)
• $50 haircut + $0 free consultation = $15 (30% of $50 haircut) + $0 (free services are not charged a commission fee when booked with a priced service) = $15 commission
• $50 haircut + $10 consultation = $15 (30% of $50 haircut) + $3 (30% of $10 consultation) = $18 commission
• $10 haircut + $5 consultation = $3 (30% of $10 haircut) + $1.5 (30% of $5 consultation) = $10 (minimum commission fee). 
• $150 highlight + $350 extension application = $100 (maximum commission fee)

Yes, the maximum commission fee on clients you get through Boost is $100 for standard services and $10 for consultations or other “free“ offerings. Remember, this commission is only charged on the clients’ first visit. 

Visit your Boost Dashboard (Marketing > Boost) to see the total number of clients you received through Boost and your total revenue from Boost. On average, users saw a 60% increase in bookings after 6 months of using Boost. 

We do our best to keep it all straight, but you're busy and sometimes we can't keep up with you. When you get a new client through Boost they will appear in your Boost Details section (Marketing > Boost > Boost Details). These clients will also be tagged "1st Visit.” If you see a client attributed to Boost that you acquired via your own marketing efforts, tap the "Claim" button to begin the claims process. Once your claim is confirmed, we'll process a refund for any associated commission fees within seven business days. Please note the deadline to submit a Boost claim will be synced with your unique subscription billing period.

Just check your Boost clients on the same day you check your Booksy subscription billing.

Example: Let's say your billing period is from the 5th to the 4th. If you have an appointment on January 28th, you will have until the end of the billing period (February 4th) plus 7 days (February 11th) to submit a Boost claim for that appointment.

Here are some ways that you can help us prevent accidental commission charges.

Add walk-ins to your client list: If you see a new walk-in client, be sure to add their contact information to your Booksy contact list before they leave your shop.

Share your Booksy profile link: Include your unique link on your website and business cards to help separate existing clients from new clients who find you through Boost.

Double-check Instagram: Make sure that your Instagram Book button is routing to your personal Booksy link.

Double-check Facebook: Make sure that your Facebook Book Now button is routing to your personal Booksy link.

Processing fees vary depending on how the card details are entered. Here are the competitive rates that we offer: 

• Booksy Card Reader: To charge cards and mobile wallets with Booksy Card Reader, first, you'll need to purchase your hardware. We offer two options: the Stripe Reader M2 ($39.99) or the BBPOS WisePOS E ($189.99). Processing fees are 2.49% + 0.10 USD per transaction.
• Mobile Payments: To charge clients’ cards on file, Cancellation Fees, and Prepayments, processing fees are 2.69% + 0.30 USD per transaction.
• Chargebacks: In all cases there’s a $15 fee for any chargebacks to offset processing fees.

That’s all. No setup fees. No ongoing monthly charges. 

Transaction fees apply to refunds processed through Mobile Payments and Booksy Card Reader at their respective rates above. 

The fee for Fast Payouts is 1% of the total payout amount. The amount you decide to payout is the gross value from which the processing fee will be deducted. 

All Booksy Card Reader transactions have a fee of 2.49% + $0.10, this applies to both regular transactions, as well as refunds. Chargebacks are processed for a flat fee of $15.

You don’t pay any subscription fees for using Booksy Card Reader.