Hi Everrick, thank you for your feedback. I’m sorry to hear you were disappointed with your recent visit. I always aim to provide top-quality service, and it’s important to me that each client leaves feeling confident in their haircut. When you first came in, your haircut and had already been altered, and I took care to shape and refine it over several visits. In fact, you came back five times, which made me believe you were satisfied with the progress. This is the first time I’m hearing that you were unhappy, and I truly wish we had discussed it during the appointment so I could have addressed your concerns right away. With over 360 five-star reviews, I take great pride in my work and the trust my clients place in me. Still, I value every bit of feedback and would be glad to connect with you directly to make things right. Thank you again for your time and for giving me the opportunity to serve you. Best regards, Alex