Dear Osmos, thank you for your review and for being a loyal customer over the years. I would like to clarify that I carried out both your last and previous haircuts, and I am pleased to hear you were happy with the initial result. I am sorry to learn that you were disappointed with your most recent experience. During the appointment, I noted that the front of your hair was particularly heavy, and I suggested that adjusting it slightly would help achieve a more balanced and proportionate look. You agreed at the time, and I carried out the cut on that basis. At the end of the service, I asked if you were satisfied, and I regret that your concerns were not raised then, as I would have been more than happy to make immediate adjustments. Your feedback is important, and I truly value your continued custom. I would welcome the opportunity to ensure your next visit meets your expectations.