Thank you for sharing your feedback! We are really sorry to hear that your experience didn’t meet your expectations. It sounds like there may have been a misunderstanding during your visit, and we’d love the chance to make things right! Please pop back in when you can and ask for Gaby. We’ll be happy to fix your cut completely free of charge and make sure you leave feeling great about your look. We value your trust and hope to see you again soon so we can turn this around for you.