Libbie Mai Studios

Dear Laura Thank you for taking the time to leave your review. As previously explained, Booksy had recently undergone system updates and transitioned to Stripe for payment processing, which unfortunately caused a delay with your refund. This issue was raised directly with Booksy to ensure it was addressed appropriately. When you visited the salon, we took the time to explain the situation to you in full, at which point you confirmed there were no further concerns. The refund of £7.50 was then promptly processed via bank transfer and received in your account immediately. An apology was also extended to you before your departure. We appreciate all feedback and remain committed to maintaining the highest standards of professionalism and customer care. Kind regards, Libbie Mai Studios

Thanks so much! Hope you love them :) xx

Thank you for your feedback. We’re sorry to hear about your experience. However, we’d like to clarify that you did receive a full refund, and we also offered to resolve the issue, but this was declined due to time constraints on your end. We always strive to provide the best service possible and appreciate the opportunity to improve. If there’s anything else we can do, please don’t hesitate to reach out.